Refund policy

 

30-Day Guarantee
If you’re not happy with your order, you can request a return within 30 days of delivery.

How to Start a Return
Email us at support@ironveilskin.com with your order number. We’ll reply within 1 business day with return instructions and the address to send your item to. Please don’t send anything back before we confirm, as returns sent without contacting us first can’t be accepted.

Condition of Returned Items
Items should be unworn or tried on indoors only, with clean soles, and in their original packaging.

Return Shipping
Return shipping is paid by the customer, except when the item is defective, damaged or the wrong item (see below).

Damaged, Defective or Wrong Items
Please contact us within 7 days of delivery with a photo of the issue. We’ll replace the item or refund you in full, at no cost to you.

Exchanges
The fastest way to get a different size or color is to return your item and place a new order.

Refunds
Once we receive and inspect your return, we’ll email you the result. Approved refunds go back to your original payment method within 10 business days. Banks may take a few more days to post it. If you haven’t seen your refund after 15 business days, contact us at support@ironveilskin.com.

Non-returnable Items
For hygiene reasons, opened personal care products (such as body butter) can’t be returned. If there’s a problem with your order, contact us and we’ll make it right. Gift cards can’t be returned.